Privacy Policy

This Privacy Policy explains how CPAU365 Casino collects, stores, uses, and protects personal information. It applies to all users who access or use the CPAU365 website and related services. We apply strict controls to all data-related processes.

We operate under the laws of Australia. We comply with applicable data protection and gambling legislation. We apply structured internal rules to maintain legal and operational standards.

Access to our services requires your consent to this Privacy Policy. We may update this policy without prior notice. You must review it regularly to stay informed.

Collection of Personal Information

We collect several types of data. The type and amount depend on your actions and level of engagement.

Identification information, including full name, date of birth, residential address, email, and phone number.
Account activity, including login attempts, game selections, bonus usage, and session duration.
Payment and transaction data, including deposits, withdrawals, payment method details, and timestamps.
Communication logs, such as emails, chat transcripts, and submitted forms.
Verification documentation, including copies of identification and proof of address, for compliance purposes.

All collected data supports service provision, fraud prevention, and regulatory reporting. We do not collect more than is required.

Purpose of Data Usage

We use personal data only for clear and limited purposes.

Opening and managing your CPAU365 account.
Processing deposits, withdrawals, and bonus claims.
Verifying your identity and age.
Monitoring gameplay and transaction activity.
Detecting and investigating suspected fraud or abuse.
Enforcing responsible gambling protocols.
Meeting regulatory and legal obligations.

We apply access restrictions across departments. Data is only available to authorised staff when needed for specific tasks.

Marketing and Promotional Use

We do not send marketing content unless you give us explicit permission.

You may receive bonus offers or updates related to CPAU365 Casino.
You may manage your communication preferences from your account settings.
You can revoke your consent at any time. We will stop sending promotional emails within 48 hours of your request.

We do not share your marketing preferences with external parties. Only CPAU365 Casino communicates with you under this category.

We do not sell, rent, or lease your data. We share limited information only in these cases:

Service providers who assist in payment processing, data verification, and technical support.
Legal and regulatory bodies, when required by law or order.
Internal departments responsible for operations, customer service, or legal affairs.

We apply contract-based confidentiality obligations to all third-party recipients. No data is shared without a specific business or legal purpose.

Data Retention Period

We store personal data for fixed periods.

Account data remains active while your account is open.
Inactive account data is retained for five years, in line with anti-money laundering legislation.
Communication records are kept for up to 24 months.
Verification documents are archived separately and stored securely.

After expiration of the required retention period, we delete or anonymise the data. The deletion process follows industry best practices.

User Rights

You may exercise your rights at any time. We support full data transparency and access.

You may request a copy of your stored personal data.
You may request corrections to inaccurate data.
You may request deletion of non-essential information.
You may object to certain processing activities.

Requests must be submitted through your registered account or by email. We will respond within a maximum of 30 days. Requests may be declined only when justified by legal grounds.

Data Security and Access Control

We use modern data protection methods. All systems are subject to daily monitoring and technical controls.

Encrypted data storage and communication.
Multi-factor authentication for internal access.
Firewalls and anti-intrusion systems.
Real-time fraud detection tools.
Limited access based on staff roles.

Security reviews are conducted every quarter. External audits are scheduled yearly. Incident response protocols are in place for all breaches, suspected or confirmed.

Cookies and Session Tracking

CPAU365 Casino uses cookies and related tools. These support basic functionality and performance tracking.

Session cookies maintain your login state.
Analytical cookies track site usage, such as pages visited and actions taken.
Preference cookies store user-selected settings, like language or region.
Marketing cookies personalise displayed promotions, if permitted by you.

You may change your cookie settings through your browser. Blocking essential cookies may limit core functions of the website.

We never store passwords, financial information, or private keys using cookies. We do not support third-party cookie collection for advertising purposes.

Minors and Age Verification

Access to CPAU365 Casino is restricted to users over 18 years old. We apply verification steps to confirm user age.

All users must provide accurate date of birth on registration.
We may request identification before processing any withdrawal.
Suspected underage accounts will be frozen pending review.

We do not knowingly collect data from minors. If such an account is identified, we delete the data and block access.

Third-Party Websites

Our website may link to third-party platforms. These links are provided for informational purposes only.

CPAU365 Casino holds no responsibility for external privacy practices.
You must review each external site's policy before providing data.
We do not guarantee the safety, legality, or accuracy of third-party websites.

External links do not imply affiliation, sponsorship, or control.

Policy Updates

We reserve the right to change this Privacy Policy. All changes take effect upon publication.

We do not send advance notice unless the change is material.
The date of the latest revision will always appear at the top of this page.
Continued use of CPAU365 Casino after an update implies acceptance.

You must review this policy regularly to stay informed.

Contact Details

For questions or requests related to privacy or data protection:

Data Protection Officer
Email: [email protected]
Working hours: Monday to Friday, 09:00 to 18:00 AEST

We do not provide support via social media or third-party platforms.

We respond to all written enquiries within 10 business days. Legal queries may require more time.